Return policy

Welcome to glamdrifts, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it under the following conditions:

1. Return Period

Returns must be requested within 30 days of receiving your item. To initiate a return, please contact us at [email protected] to obtain a return authorization.

2. Eligibility for Returns

  • The item must be in its original condition, unused, and with all original tags and packaging.
  • Custom or personalized items are not eligible for return unless they are defective or damaged upon arrival.

3. Return Process

  • Contact us at [email protected] to request a return authorization and receive return instructions.
  • Ship the item back to us using a trackable shipping method. Please retain your shipping receipt until the return is processed.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or there was an error in your order. In such cases, we will provide a prepaid return label.

5. Refund Processing

Refunds will be processed within 7 business days of receiving the returned item. Please note that the timing of the refund may be affected by the following factors:

  • Bank Processing Times: Refunds can be delayed due to varying processing times by your bank or credit card issuer.
  • Payment Method: The time it takes for the refund to appear on your account may vary depending on the original payment method.
  • Holidays and Weekends: Refund processing may be affected by public holidays or weekends, potentially extending the refund timeframe.

6. Non-Refundable Items

Certain items are non-refundable, including:

  • Custom or personalized items (unless defective).
  • Gift cards or digital products.

7. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the replacement.

8. Defective or Damaged Items

If you receive a defective or damaged item, please contact us at [email protected] within 7 days of receipt. We will provide instructions for returning the item and offer a replacement or refund.

9. Refund Notifications

You will receive a confirmation email once your return is received and your refund is processed. Please check your email and spam folder for notifications.

10. Contact Us

If you have any questions or need assistance with a return, please contact us at [email protected]. Our customer service team is here to help.

Thank you for shopping with glamdrifts. We are committed to ensuring your satisfaction with every purchase.